Privacy Policy


St Luke’s Hospice Plymouth promises to comply with all Data Protection Act requirements to protect your personal data for the purposes of administering your participation in the weekly draw and communicating with you about your membership. St Luke’s is in compliance with PCI DSS regulations and will not share your data with third parties for marketing purposes. With your consent we may occasionally send you information to keep you up to date with the work that your contributions help to fund.  Information relating to your lottery membership is available to you on request.

Responsible Gambling

To encourage sensible gambling, we reserve the right to restrict the number of entries into any draw to 20 per person.

St Luke’s Hospice Plymouth is a member of the Hospice Lotteries Association who on behalf of their members makes financial contributions to an organisation with the sole aim of fundraising to assist with problem gambling. Further support can also be found at the Gamble Aware website

SLH Ventures Ltd is a member of the Hospice Lotteries Association (HLA) which, on behalf of its members, makes a financial contribution to Gamble Aware.


Any requests to be self excluded from St Luke’s Hospice – either by telephone or email – will be actioned with immediate effect. Anyone wishing to use this facility will not then be able to participate in the St Luke’s Hospice Lottery for a minimum of 6 months thereafter.


Any complaints or disputes will be dealt with in accordance to St Luke’s Hospice policies and procedures – a copy of which would be made available on request.  In the event of a complaint or dispute not being resolved by these means, then it will be referred to adjudication. As a member of the Hospice Lottery Association, this will be conducted by The Independent Betting Adjudication Service Ltd (IBAS).  Email: Tel: 020 7347 5883.


Cancellation of membership is the player’s responsibility, standing order payments have to be stopped via your bank. Any credit or payment received once a member has cancelled their membership will be treated as a donation, unless a refund is expressly requested.  If you wish to cancel your membership you may do so at any time. Cancellations received after 5pm on a Wednesday may not be actioned until after the ensuing Friday draw. Please contact the lottery team on 01752 492626, or email us at


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